Work life: Trust keeps teams together in times of crisis

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Confidence in professional life is the basis for enabling good cooperation in the company or between business partners.

From the first meeting, people try to assess the credibility of others.

A good first impression makes it easier to address subsequent breaches of confidence and can keep teams together in times of crisis.

It is said that there is never a second chance to make a good first impression. However, one effect now observed in one study could be even more exciting: Anyone who makes the impression that they are trustworthy when they get to know each other is more likely to get a second chance if the foundation of trust is established. vibrate later.

Building trust takes a long time, but breaking trust can happen quickly. Signals of trustworthiness can be subtle. Natural eye contact, commitment to words and actions, and an open smile are all part of that. Anyone who knows each other better strengthens the foundation of mutual trust through reliability, but also generosity or appreciation.

On purpose or unintentionally, in fact or through a misunderstanding, a relationship can get the first crack. Perhaps because important information was forgotten while collaborating. Because of a careless look. Or because one puts their own well-being first and thus harms the other – regardless of size.

Confidence is one of the most important signals in the first meeting

Once doubt is implanted, it can grow into everyday life. Each new interaction is checked for further negative signs. Most people will likely find such a story on their professional resume: There was this colleague who somehow did not trust him. Perhaps she was once unreliable, perhaps he shone in a meeting with a large number of others. Since then, this relationship has been difficult to repair. The saying goes: “Anyone who lies once will not be believed.”

It might be easier if we get to know each other well. If those affected have established a good initial foundation, it may be easier to restore trust.

Rachel Campana, a management researcher at the American University of New Hampshire, published a study with other researchers in the Journal of Human Relations that examined the importance of trust for a first impression and how it affects future interactions. “During the first encounter, trustworthiness is one of the most important direct factors that people think of,” he quotes from the University of Campana.

Anyone who trusts always takes risks

Trusting others becomes a habit when we get to know each other for a longer time. It’s different at the beginning of the acquaintance. Those who trust risk getting hurt, disappointed, or used. In their study, Campagna and her colleagues found that interactions are easier when the first impression suggests a certain trustworthiness. The willingness to accept risk and vulnerability increases when the first impression is positive. People then have more positive expectations about future cooperation, and are more likely to forgive mistakes.

Incidentally, interesting in the study is the observation of who is considered the most trustworthy: these are the people who initially had a rough start, but made up for their first impression the next time they met. So a bad start isn’t that bad – if the opportunity is taken to show himself as trustworthy right away. However, the longer the time between interactions, the more widespread the influence of behavior and trust, the authors wrote.

These ideas are important for preparing new colleagues. When leaders think about how important it is for new people on the team to have an early opportunity to prove they are trustworthy, it can make the team more resilient in times of crisis in the long run. Small tokens of trust can help create a foundation for friendship and cohesion. And even those who change jobs can use this effect to make a good start and thus create stable long-term relationships.

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