According to Quinyx’s new 2022 Non-desktop Workforce Report, non-desktop workers feel underappreciated. 70 percent of employees surveyed are confident that they will quickly find another job.
- According to the new 2022 Non-Desktop Workforce Report By Quinyx, non-desktop workers feel underappreciated and are considered a replaceable resource (58 percent)
- About 50 percent Consider resigning from your employer last year.
- 70 percent agree because of their skills Make sure you find another suitable job quickly.
This year’s Off-Desk Workforce Status Report by Quinyx, an AI-powered workforce management provider, examines the working status of employees in shift work. The annual survey findings can help service sector employers better understand and respond to the needs and desires of their employees — also known as non-desk workers or frontline workers. For the survey conducted in March 2022, 2,000 employees were interviewed. These come from shifting service industries in Germany, Austria and Switzerland. This year’s report highlights three key insights businesses need to act upon.
Lack of appreciation for office workers leads to layoffs
About 45 percent of employees in the DACH have considered leaving their jobs last year. 70% of those surveyed are convinced that they will have no problem finding a suitable job elsewhere because of their skills. This is a 20 percent increase compared to 2021. This change in mindset can be a cause of labor shortages and make it difficult for employers to retain their employees.
However, the appreciation shown has a significant impact on the loyalty of frontline workers. About 39 percent of those surveyed said they considered resigning in the past year due to a lack of appreciation from their bosses. Nearly 60 percent of non-desktop workers in the DACH also feel that their managers see them as an interchangeable resource.
Lack of flexibility and lack of time for private life
Office workers have seen a new kind of flexibility in terms of working hours and location in the past couple of years. This is not the case for many employees who do not have an office. One in four say they have no control over their own list. Menu changes are also a problem: 22 percent of respondents felt that a request for a menu change would be met with a negative. Another 20 percent even said they fear the unpleasant consequences if they don’t take over someone else’s shift.
At the same time, the private lives of many respondents were neglected: 81% of officeless workers had no time for themselves or activities with friends due to the shift schedule. In addition, every third person was unable to attend important family events such as weddings, births or funerals due to shift work. So it’s no surprise that about one in six participants would like to have a better work-life balance.
Officeless Worker: Stressful Work Environment Due to Personnel Shortages
Frontline staff have done a lot during the pandemic and are still doing great things so that daily life can continue as normal as possible for many people. But they also had to struggle with understaffing due to illness and poor planning last year. About 75 percent said this staff shortage had resulted in a stressful work environment. Not least because a quarter of those surveyed had to make more shifts at the last minute.
Focusing on personnel and technology against labor shortage
There are many ways companies can improve the day-to-day work of their employees – from appreciating and empowering frontline workers. About 90 percent of global companies rely on frontline employees. So it is very important to take care of your workforce. Eric Feilburg, founder and CEO of Quinyx, explains that taking steps to keep them in their current jobs, improve their well-being and advance their professional development.
All over the world, there are frontline workers who are overworked, underappreciated, and fed up with their poor working conditions. Industries such as retail, hospitality, healthcare, and logistics are experiencing unprecedented levels of layoffs. They also find it very difficult to find new workers to fill in the gaps,” says Eric Fellburg.
Hiring for digitally empowered employees
In order for companies to attract and retain workers, they need to deploy technology that enables their employees to be more involved and take control of their work lives. “We need to make frontline employees feel valued and empowered. Companies need to adapt to a digitally enabled workforce and give them the right tools. With which they can contribute more and take their work life into their own hands. Knowledgeable, well-trained, committed and valuable employees ensure greater loyalty to the company. This In turn, it leads to more efficient operations and a more productive workforce,” concludes Eric Fellburg.
Quinyx is a provider of AI-powered workforce management software. The software simplifies the complex tasks of workforce scheduling, time tracking, communication, budgeting, and forecasting for service workers. Founded in Sweden in 2005 by Erik Fjellborg, Quinyx aims to help companies reduce labor costs. The solutions also aim to ensure compliance with regulations and improve the efficiency of their employees. All while increasing the bottom line and employee satisfaction and retention.
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Main image: Robert Kinchek – Adobe Stock