Artificial intelligence is changing business software in the future

aSmart algorithms are also becoming an increasingly competitive factor for software providers. “Artificial intelligence or machine learning will become part of the next generation of business software,” says Dirk Martin, founder and CEO of Serviceware SE.

The listed software manufacturer from Idstein specializes in standard solutions for enterprise service businesses. In order to integrate artificial intelligence into its software products in the future, the medium-sized software house has established its own Artificial Intelligence Laboratory in Darmstadt. Martin sees potential in business process automation in particular, but also in better forecasts for different application areas. “AI is always interesting when there are many influencing factors that people can no longer take into account in manual modeling,” says Adrian Engelbrecht, who heads the AI ​​Lab. For example, artificial intelligence can predict the energy consumption of an energy resource better than a human, as a machine can take many influencing factors into account, such as economic growth or the weather. Only then can the forecasts be analyzed very accurately, for example for individual regions. There are similar experiences in the financial sector. People fail the task of making accurate predictions, and Excel applications have their limitations.

The episode is part of the “Artificial Intelligence” podcast. It explores questions about what AI can do, where it is used, what has already changed and what contribution it can make in the future. With Peter Buxmann and Holger Schmidt, FAZ has brought two proven experts in artificial intelligence to the podcast: research and teaching into the potential of artificial intelligence and its impacts on the economy and work at the Technical University of Darmstadt. Peter Buxmann holds the Chair of Business Informatics and has been dealing with applications of artificial intelligence, digital transformation, and data-driven business models for many years. His podcast partner Holger Schmidt is a digital economist, speaker, and author. His main topics are Artificial Intelligence, Platform Economics, and Digital Business Models. In each episode, the hosts embrace a new aspect of artificial intelligence, explaining connections and providing accurate ratings. Episodes are about thirty minutes long and appear monthly on the first Monday.

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