“The short-time work program has fully achieved its purpose”

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Specialized tour operators in particular rely on experienced staff who can efficiently transfer specialized knowledge to clients and vendors. Were the specialists able to preserve their employees during the pandemic and thus ensure the quality of their services? This is ultimately a matter of reputation.

distance The largest Swiss travel company Travel Inside asked some of the TO-Professionals about the current status of their employees, in what areas they are understaffed, how they are looking for new employees and what they think should be done to attract more young people interested in training or employment in the industry?

Here are the seven questions.


1. What is your current employment status and how many non-occupied full-time employees are there?

Walter Fink, Managing Director of Rolf Meier Reisen
Walter Fink and Rolf Mayer Riesen

All jobs filled – we don’t have any vacancies

Stefan Romer, Managing Director of Tourasia
Stefan Romer, Tourasia

All our positions have been filled. We have no vacancies. Should there be a stronger increase in business, we expect three additional full-time employees.

Denz Augur, Managing Director of Bentor
Deniz Ugur Bentor

All positions have been filled. It was not canceled during the Corona crisis. The short-time work program has fully achieved its purpose.

Daniel Pauly, Managing Director of Thurgau Travel

Daniel Pauly, Thurgau Travel

At the moment we have no vacancies.

Sergio Ricci, Director of Personnel at Mittelthurgau Travel Agency
Sergio Ricci, Mittlethurgau Travel Agency

We have two vacancies.

2. What are the areas in which your company suffers from a shortage of employees?

Rolf Mayer Travel

We have no shortage of staff. Our workforce meets the need.

تور

There is no shortage of staff. Additional sales staff will be required.

Pintur

Due to the reservation status, we are looking for additional sales staff.

Thurgo Travel

We do not have staffing needs in any area.

Mittlethurgau Travel Agency

One position each in Product Management, Marketing and Consulting/Sales.

3. How are you currently looking for employees: Own network, ex-employees etc/Job ads/Head hunters/Recruiters?

Rolf Mayer Travel

If necessary, we have done a very good job of offering our trainees full-time jobs after completing their training. Other than that, we did well with unwanted apps, our own network and former employees, including those returning to work.

تور

We usually find our employees through our own channels (recommendations).

Pintur

on all channels. We are even ready to coach their career changers. Service background and passion are expected.

Thurgo Travel

All mentioned if we actively research.

Mittlethurgau Travel Agency

Through our own network, through job postings and recruiters.

4. Can you also hire and train horizontal entrants?

Rolf Mayer Travel

Yeah.

تور

We always hire career changers.

Pintur

We are ready to train career changers. Service background and passion are expected.

Thurgo Travel

We are always seeking a mix of professional changers and industry professionals.

Mittlethurgau Travel Agency

Depending on basic training/experience, yes.

5. Do you hire or will you hire trainees?

Rolf Mayer Travel

Yes, one apprenticeship per year.

تور

Yes, we hire interns.

Pintur

Not at the moment, but that possibility is being examined.

Thurgo Travel

not yet.

Mittlethurgau Travel Agency

No – but we offer 1 year training for 1-2 HF graduates annually.

6. What should be done to attract more young people interested in training or working in the industry?

Rolf Mayer Travel

Confidence in the industry must be increased. Apprenticeships should be seen as valuable and beneficial, because business training is also a part of it. Here we see KV reform as the wrong approach for our industry.

تور

Better representation of the profession in the media.

Pintur
The image of the industry must be strengthened. Exciting and cool advertisements and more flexible working conditions are essential.

Thurgo Travel

Be more present in schools when it comes to vocational training, make better use of national future days, and promote graduates from universities in tourism more actively (not just internships, but rather fast track on board, as they tend to be more prepared with their training).

Mittlethurgau Travel Agency

The industry should offer perspectives, such as allowing people to take responsibility early on.

7. According to a Transparency International survey, 63% have higher salaries and 33% have a better future outlook. Are you willing to pay more or offer better prospects?

Rolf Mayer Travel

Salaries matter. However, we consider the overall package important: wages with any bonuses, vacation, additional training, prospects (promotion, PM, responsibility).

تور

Taurasia has been paying above average wages to the industry since its inception. Our benchmark is other business sectors (insurance, banking).

Pintur

Yes we are increasing salaries this year by 5%.

Thurgo Travel

We are constantly improving the overall package (home office, work, unpaid leave, part time for better work-life balance, job rotation, etc.). This year, despite the difficult years, we will at least pay the cost of living adjustment.

Mittlethurgau Travel Agency

We really offer good salaries and a secure job in a strong company.

Interview: Hans-Peter Brasser / Yannick Sutter

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