New business: home office or office?

The survey: About 53 percent of those surveyed feel more flexible in their home office and 43 percent are happier there.

This is the result of a survey conducted by Enreach in April 2022 in association with YouGov, the market research and opinion institute. Conclusion: Working from home is now an integral part of working life and is viewed positively by employees. “The years of the pandemic have demonstrated working from home, and employees no longer want to dispense with benefits such as greater flexibility and a better work-life balance more often. But our survey also shows that there are still challenges to overcome in the transition to a blended world of work,” he says. Ralph Ebbinghaus, Managing Director of Enreach: “There are three points in particular that catch the eye when action is needed by employers.”

1. Maintain a work-life balance in the home office
About 53 percent of those surveyed feel more flexible working from home than working in the office, 43 percent happier, 40 percent more productive, and 39 percent more balanced. So the positive effects of working from home are obvious. But the survey also reveals difficulties: 51 percent can also be reached outside normal working hours, for 53 percent the boundaries between work and leisure are blurred and at least 33 percent can’t stop working in the home office after work. This so-called remote stress leads to mental exhaustion and, in the worst cases, to exhaustion. Companies need to take action to prevent this from happening. Policies that clearly state that employees do not have to be available after hours can really help. But calling solutions in which users can specifically control their own access, for example, assign only incoming calls from private contacts or important customers made outside working hours, and exempt employees – 36 percent of those surveyed agree ‘,” explains Ralph Ebbinghaus.

2. Improved intercom
Communication with colleagues and superiors is always an important topic in companies and should also go smoothly in the home office. About 15 percent of those surveyed see an improvement in communication with colleagues in the home office, while 16 percent see exchanges with superiors as better. In contrast, there are 33 percent and 27 percent, respectively, of deteriorating communication with colleagues or superiors in the home office. The right ICT solution is an essential foundation for successful communication – that is, a comprehensive solution that optimally integrates information technology (IT) and communications (TK). Helps design communication channels efficiently and improve information flow and processes. 43 percent of respondents believe that such a solution can help improve communication. In addition, companies must ensure clear structures and an appropriate culture. Managers must ensure that they stay in touch with their employees and share ideas regularly with colleagues.

3. Use the right technology
If nearly half of German employees believe that communication solutions have critical advantages in their daily work, it is critical that these solutions are also available to them. At least 49 percent of those surveyed believe their employer will provide an appropriate solution, however, 36 percent see it differently and are not at all satisfied with their equipment in the digital workplace. 27 percent think they don’t have all the features they need to work from home, and 25 percent don’t have all the features they need to work from the office. It becomes even clearer when it comes to hybrid work: 34 percent of those surveyed stated that the current connectivity solution cannot be used without problems and with the same quality in the home office and in the office.

“Even if many employees are already satisfied with their communication software, there are still many employees who do not have the solution they need. Companies need to carefully consider the ICT solutions they use and what they need in the new normal. Isolated islands Life is hard for users: different communication channels compete with each other and ensure employees feel stressed or distracted.With our close-knit communication solutions we create an alternative: user-oriented interaction of different communication tools and channels, so that people retain control of their digital workplace – Always with the goal that employees can focus on what’s really important,” Ralph Ebbinghaus concludes.

About the survey
The data used is based on an online survey conducted by YouGov Deutschland GmbH, in which 2,069 people participated in April 2022, including 548 respondents who work (partly) from home. The results are weighted and are representative of the German population aged 18 years and over.

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