More Satisfaction in the Home Office: Do employees want to go back to the office?

Germany employees are more flexible and happier in the home office compared to working in the office. This is the result of a survey conducted in April 2022 by Enreach, one of the leading European providers of unified communications and cloud call center solutions, in collaboration with YouGov Market and Opinion Research Institute.

Based on online interviews with more than 2,000 respondents from all over Germany, the survey examines the behavior and professional development of employees when working from home versus working in an office. Conclusion: Working from home is now an integral part of working life and is viewed positively by employees. “The years of the pandemic have created working from home, and employees no longer want to do without benefits like greater flexibility and often better work-life balance.

But our survey also shows that there are still challenges to overcome in the transition to a mixed world of work. Three points in particular catch the eye when action is needed by an employer,” says Dr. Ralph Ebbinghaus, Managing Director of Enreach GmbH, as he ranks the results.

Maintaining work-life balance in the home office

About 53 percent of those surveyed feel more flexible in the home office than they do in the office, 43 percent are happier, 40 percent are more productive, and 39 percent are more balanced. So the positive effects of working from home are obvious. But the survey also reveals difficulties: 51 percent can also be reached outside normal working hours, for 53 percent the boundaries between work and leisure are blurred and at least 33 percent can’t stop working in the home office after work. This so-called remote stress leads to mental exhaustion and, in the worst cases, to exhaustion. “Businesses need to take preventive measures. Guidelines that clearly state that employees cannot be reached after work. But also connectivity solutions where users can control their availability in a targeted way, for example, setting that out of hours can really help. Working only calls made by private contacts or important clients relax employees—36 percent of those surveyed agree,” explains Dr. Ralph Ebbinghaus.

Improve internal communication

Communication with colleagues and superiors is always an important topic in companies and should also go smoothly in the home office. About 15 percent of those surveyed see an improvement in communication with colleagues in the home office, and 16 percent see exchanges with superiors as better. In contrast, there are 33 percent and 27 percent, respectively, of deteriorating communication with colleagues or superiors in the home office. An appropriate ITC solution is a fundamental foundation for successful communication – that is, a comprehensive solution that optimally integrates information technology (IT) and telecommunications (TK). Helps design communication channels efficiently and improve information flow and processes. 43 percent of respondents believe that such a solution can help improve communication. In addition, companies must ensure clear structures and an appropriate culture. Managers must ensure that they stay in touch with their employees and share ideas regularly with colleagues.

Use the right technology

If nearly half of German employees believe that communication solutions have critical advantages in their daily work, it is critical that these solutions are also available to them. At least 49 percent of those surveyed believe their employer will provide an appropriate solution, however, 36 percent see it differently and are not at all satisfied with their equipment in the digital workplace. 27 percent think they don’t have all the features they need to work from home, and 25 percent don’t have all the features they need to work from the office. It becomes even clearer when it comes to hybrid work: 34 percent of those surveyed stated that the current connectivity solution cannot be used without problems and with the same quality in the home office and in the office.

“Even if many employees are already satisfied with their connectivity programs, there are still many employees who do not have the solution they need. Companies need to carefully consider the ICT solutions they use and what they need in the new normal.

Isolated island solutions make life difficult for users: different communication channels compete with each other and ensure that employees feel stressed or distracted. With our converged connectivity solutions, we create one

Counter-proposal: It is a user-oriented interaction between different tools and communication channels, so that people retain control of their digital workplace – always with the goal that employees focus on what is really important,” concludes Ralph Ebbinghaus.

About the survey

The data used is based on an online survey conducted by YouGov Germany, in which 2,069 people participated in April 2022, including 548 respondents who work (partly) from home. The results are weighted and are representative of the German population aged 18 years and over. (paste)

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