We all make mistakes, even at work. Next time someone happens to you, an expert says there are three things you can do.
First of all, you must take responsibility: tell your manager about your mistake before he notices it himself.
Then it is also important to provide a solution to the problem. This shows that you think well and can learn from your mistakes.
Last June, some users of the streaming service HBO Max found a nearly empty test email from the company in their inboxes. After a short time, news of the ominous email spread. No one seems to know the reason for the email.
The company itself explained the incident a little later: It was a simple mistake made by an intern.
An error of this kind also occurred recently at the American cosmetics chain Ulta Beauty, where, on Sunday, customers of the company received an email with an inappropriately written subject line. Ulta Beauty immediately sent an apology email afterwards.
Labor expert Marie Hildeu told Business Insider that such workplace mistakes can create stress and anxiety. The number of people suffering from work-related stress and burnout is constantly increasing. According to a survey by Business Insider, 72 percent of Americans who have returned to their jobs after the pandemic are feeling overwhelmed.
“Everyone makes mistakes, no matter how long they’ve been on the job,” says Kristen Cruzvergara, strategic director of recruitment platform Handshake. She added that no matter how big or small a mistake is, you should always approach it with the right attitude and grow with experience.
Here are the three things Cruzvergara says you should do if you get it wrong at work.
First of all, you should always take responsibility. Inform your superiors before they find out themselves. Cruzvergara says honesty shows integrity and helps find a solution as quickly as possible. As a manager, it’s also important to acknowledge employees’ openness, thank them for their trust, and then only ask specific questions about what’s wrong, she advises.
“Questions about how the error occurred can encourage open communication and create a safe space for future errors,” Cruzvergara said. “If employees feel comfortable that any challenges and obstacles are brought up early and often, then effective solutions and ways can also be found to avoid some mistakes in the future.”
suggest a solution
In the second step, you should suggest your own solution to the problem, according to Cruzvergara. When you proactively look for a solution, she said, you show that you took the time to reflect on your actions.
“Before approaching upper management, ask yourself if you have already consulted with anyone who might be able to help you fix your mistake,” Cruzvergara says. “Your boss will probably ask you exactly that. So it is wise to take the initiative up front and demonstrate that you are thinking in a solution-oriented manner.”
Take time to think for yourself
You should take your mistakes seriously to learn how to avoid them in the future, Cruzvergara emphasizes.
David Parnell, a legal advisor and communications coach, also told Business Insider that while managers know that everyone makes mistakes, they want to make sure their employees don’t make the same mistake again.
Cruzvergara said that while you shouldn’t drown in your mistakes, you should take the time to understand how to avoid them in the future. “What you do after you make a mistake — whether you take a solution-oriented approach and learn from experience, for example — is very important and can take effort and practice,” she says.
This text has been translated from English. You can find the original here.